Legal
Buyer Protection
Last updated: 29 July 2026 · support@ojaamarket.com
This document is provided for transparency and Google Play verification. Have legal counsel review before production launch.
1. Eligible purchases
Orders placed through Ojàa checkout with supported payment methods may qualify for buyer protection when issues meet our dispute criteria.
2. Dispute process
Use the in-app or web dispute flow from order details. Provide description and evidence. We review and may coordinate with the seller.
3. Refund conditions
Refunds are granted when disputes are resolved in the buyer's favor per platform policy—not for buyer's remorse unless seller agrees.
4. Secure payments
Paystack processes online payments. Ojàa does not store full card numbers.
5. Verified sellers
Sellers complete KYC before selling. Verified badge indicates completed review—not a guarantee of every transaction outcome.
6. Contact
support@ojaamarket.com