Legal
Privacy Policy
Last updated: 29 July 2026 · support@ojaamarket.com
This document is provided for transparency and Google Play verification. Have legal counsel review before production launch.
1. Who we are
Ojàa ("we", "us") operates a marketplace mobile app and website that connects buyers and sellers in Nigeria. This policy explains how we collect, use, and protect personal information when you use Ojàa.
2. Information we collect
We may collect: • Account details: phone number, email address, full name, and password (stored securely). • Vendor verification (KYC): business information, government ID images, and selfie photos when you apply to sell. • Order and transaction data: items purchased or sold, delivery addresses, payment method, wallet balance history. • Device and app data: push notification tokens (Firebase Cloud Messaging), app version, and basic diagnostic logs needed to operate the service. • Communications: messages you send to support and dispute-related uploads.
3. How we use information
We use your information to: • Create and secure your account (including OTP verification). • Process orders, payments, refunds, and seller payouts. • Verify sellers and moderate listings. • Send order updates and account notifications (you can manage push preferences in the app). • Prevent fraud, enforce our Terms, and comply with law.
4. Payment processing
Online payments are processed by Paystack. We do not store full card numbers on our servers. Paystack handles card and bank payment data according to its own privacy policy.
5. Cookies and analytics
We use cookies and similar technologies on our website for session management, preferences, and aggregated analytics. See our Cookie Policy for details. We may use analytics to understand traffic patterns and improve the marketplace.
6. Account security
You are responsible for safeguarding your password and OTP codes. We will never ask for your password by email. Report suspicious activity to support@ojaamarket.com immediately.
7. Sharing with third parties
We share data only when necessary: • Paystack — payment processing. • Firebase (Google) — push notifications when enabled. • Infrastructure providers — hosting, email delivery (e.g. OTP), and secure storage. We do not sell your personal data.
8. Data retention and deletion
We retain account and order records as long as needed to provide the service, resolve disputes, and meet legal obligations. You may request account deletion by emailing support@ojaamarket.com. Some records (e.g. completed transactions) may be kept where required by law.
9. Security
We use industry-standard safeguards including HTTPS, access controls, and secure authentication. No method of transmission over the internet is 100% secure; please use a strong password and keep your device secure.
10. Children
Ojàa is not intended for users under 18. We do not knowingly collect data from children.
11. Your rights
Depending on applicable law (including Nigeria's NDPR), you may request access, correction, or deletion of your personal data by contacting support@ojaamarket.com.
12. Changes
We may update this policy. The "Last updated" date below will change when we do. Continued use of Ojàa after changes means you accept the updated policy.
13. Contact
Questions about privacy: support@ojaamarket.com