Help
Frequently asked questions
Quick answers about shopping, selling, and your account.
Browse Help CenterBuying
- How do I place an order?
- Browse products, add to cart, and checkout with Paystack or Cash on Delivery where available.
- Can I buy from multiple sellers?
- Your cart supports one seller at a time for checkout. Complete one order before adding items from another seller.
- How do I track my order?
- Open Account → Orders for status updates from the seller.
Selling
- How do I become a seller?
- Register, go to Seller → Apply, submit KYC and choose a seller package. Admin approval is required.
- What are seller packages?
- Subscription tiers with listing limits, commission rates, and promotion credits. View packages in the seller dashboard.
- When do I get paid?
- Payouts follow order delivery confirmation and platform settlement rules.
Payments
- Which payment methods are supported?
- Paystack (card, bank, USSD) and wallet balance. COD may be available on select orders.
- Is my payment secure?
- Online payments are processed by Paystack. Ojàa does not store full card numbers.
Shipping & returns
- How long does delivery take?
- Timelines vary by seller and location. Estimates appear at checkout.
- How do I request a refund?
- Open a dispute from your order details if there is an issue with your purchase.
Account & security
- How do I reset my password?
- Use Forgot Password on the login screen. OTP is sent to your registered email.
- How is my data protected?
- See our Privacy Policy. We use HTTPS and secure authentication.
Promotions
- What are flash sales?
- Time-limited promoted products from verified sellers, shown on home and in the app.
- How do sellers run promotions?
- Sellers use Promotion Center in the app to purchase home feature placements.