Legal
Refund & Returns Policy
Last updated: 29 July 2026 · support@ojaamarket.com
This document is provided for transparency and Google Play verification. Have legal counsel review before production launch.
1. Eligibility
Refunds may be available when items are not delivered, materially not as described, or damaged in transit. Eligibility depends on order status and dispute outcome.
2. Refund process
Open a dispute from your order details within the stated window. Our team may request photos or evidence. Approved refunds may return to your Ojàa wallet or original payment method where supported.
3. Seller responsibilities
Sellers must ship accurate items on time and respond to buyer issues. Repeated failures may affect seller standing and payouts.
4. Buyer responsibilities
Inspect items on delivery. Confirm delivery only when received. Provide honest dispute information.
5. Exceptions
Custom items, perishable goods, or categories marked non-returnable may be excluded. Fraudulent claims may lead to account suspension.
6. Contact
support@ojaamarket.com