Buying
How to buy on Ojàa
Create an account, browse categories, add items to cart, and checkout. Confirm delivery when your order arrives.
Selling
How to sell on Ojàa
Apply as a vendor with KYC documents, get approved, choose a package, and list products with photos and accurate descriptions.
Payments
Payments & wallet
Pay with Paystack at checkout or use your Ojàa wallet. Sellers receive payouts after delivery confirmation per platform rules.
Shipping
Shipping & delivery
Sellers ship to your address. Track status in Orders. Contact seller first, then open a dispute if needed.
Returns
Returns & refunds
Eligible issues can be raised via disputes. Refunds may return to wallet or original payment method when approved.
Wallet
Wallet top-ups
Top up via Paystack from Account → Wallet. Wallet balance can be used at checkout where enabled.
Promotions
Promotions for sellers
Flash sale and free delivery placements are purchased through Promotion Center with package credits or Paystack.
Selling
Seller packages
Starter, Business, and Enterprise tiers offer different listing limits, commissions, and promotion credits.
Account
Manage your account
Update profile, addresses, and notification preferences under Account → Settings.
Security
Account security
Use a strong password, verify your email, and never share OTP codes. Report suspicious activity to support.